Terms & Conditions

Terms of Order and Online Payment
Villa Ciater Highland Official Site
To place an online order, you will be asked to provide certain information including your full name. The name of the guest who is booked online through this site must match the name of the guest who will be staying at the Villa. You will be asked to show the original Resident Identity Card (KTP) issued by the government at check-in, this is for identity verification.

The price of the reservation and the terms of payment made will vary according to the type of villa available, the type of booking and other factors. You will be notified of these conditions at the time of booking. The order will be successfully placed after we provide a booking confirmation with a confirmation number and booking details that have been deemed valid, and send it to you via email.
Prices include (i) villa rental fees; (ii) service fee at 10% of the room rate; and (iii) a tax of 10% of the applicable rate, except on certain days, certain promos or during high-season. Please contact our CS reservation department for more information.
You can choose (a) an order with a down payment of at least 40% of the total price of the order, in this case a bank transfer, for this method it is non-refundable unless the order has been coordinated with our CS beforehand,
It is understandable that Villa Ciater Highland does not accept any kind of cancellation of bookings or reservations for villas or service packages that have been successfully paid either through our Official Web or Online Travel Agent (OTA). For this reason, it is highly recommended to make sure before placing an order or payment. You can contact our CS reservation department for more information regarding villa types, facilities, or package details available on our site.
When you have made a villa booking and it has been confirmed by us, then you cannot make changes to the details of the booking (eg name and number of guests, number of villas, and arrival/departure dates, etc.).

On your order confirmation receipt, if you find anything wrong with your booking confirmation details, you can contact us immediately.
We provide ample parking space, but please understand that availability is very limited and service will only be provided for those who arrive early.
These Booking Terms and Conditions may be modified and/or added at any time by us, in this case, a new version of the Booking Terms and Conditions can be applied on the official website of Hotel Villa Ciater Highland, and will automatically apply to all customers or users of the reservation service. this is without exception.